Where it starts
When your transport management system fails, the question is not just how fast IT can recover. It is whether dispatch can keep moving on paper, and whether drivers know what to do.
What it costs
A 24 hour outage without a continuity plan can cost a mid-sized operator weeks of revenue, contract penalties and reputational damage that lasts years.
How we work
We build operational continuity plans that combine IT recovery, manual workarounds and clear command structure. We rehearse them with your team so the plan works under pressure.
What it really costs to wait
Business continuity sits in the gap between IT recovery and customer experience. The cost of getting it wrong is measured in customer churn, not in IT spend.
Plans that exist only on paper rarely survive contact with a real incident. The hidden cost is the discovery during recovery that the plan does not match how the business actually works.
Insurers now ask whether continuity plans have been exercised. An untested plan answers the question with the wrong answer.
What you will be able to say in 90 days
- Business impact analysis that quantifies disruption by hour and by function
- Documented manual workarounds for the systems your operation depends on
- Communication trees for staff, customers, suppliers and insurers
- Annual tested exercise that proves the plan works under pressure
A scenario from the field
Context
A distribution business shipping 4,000 orders a day across two RDCs, with a single shared ERP and WMS.
Trigger
A datacentre outage takes the ERP and WMS offline simultaneously for an unknown duration.
Consequence
Without a continuity plan, both sites halt within an hour. Customer service has no information. Drivers turn back to depot. The cost of one day's halt exceeds 200,000 pounds.
With DefendVista
Under a DefendVista continuity plan, both sites switch to a documented manual process, dispatch the priority 30 percent of orders from printed pick lists, and resume scanned operation within four hours of platform recovery.
What you get
- Keep deliveries moving during outages
- Clear roles, authorities and escalation paths
- Recovery time and recovery point objectives matched to contracts
- Evidence of resilience for major tenders and insurers
How an engagement runs
- 01
Business impact analysis
Identify the operational outputs that must keep flowing during a disruption.
- 02
Strategy and plans
Document recovery strategies for people, premises, technology and suppliers.
- 03
Manual workarounds
Paper-based dispatch, comms scripts and pre-printed forms for when systems fail.
- 04
Exercise and embed
Live exercise with leadership, then embed in your operating cadence.
Is this the right fit?
- Transport, logistics and warehousing operators with SLA-driven contracts
- Businesses where one premise or one system outage stops the operation
- Organisations using continuity as a tender differentiator
Common questions
Is this the same as disaster recovery?+
Disaster recovery is the IT side. Business continuity is broader and includes people, premises and process.
How often should we test the plan?+
Annually as a minimum, with a lighter desk-check every six months.
Can you run the test for us?+
Yes. We design and facilitate the exercise, then debrief with your leadership team.
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Book a free 30-minute consultation. No sales pitch, no obligation. Just clear answers about where your business is exposed and what to do first.