What would a TMS outage actually cost your operation?
Built from UK transport, logistics and warehousing benchmarks. Set your size, your sector and your worst credible downtime, and see the bill in pounds. Numbers include parked fleet hours, missed SLA penalties, recovery and customer churn.
Estimated total cost
£158,033
How DefendVista clients reduce this
- • Tested offline backups of TMS, WMS and finance, restored under timed exercise
- • MFA on every fleet, fuel card, telematics and email account
- • Written depot continuity plan with paper dispatch fallback and driver comms script
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Questions transport and logistics SME owners ask us
How much does a cyber attack cost a transport or logistics company?+
Direct recovery for a UK SME is typically £30,000 to £150,000. For fleet, haulage and warehousing operators, operational losses, SLA penalties and lost contracts usually double that number. A serious multi-day outage on a mid-sized operator routinely passes £500,000 once customer churn is counted.
Do logistics and haulage companies need Cyber Essentials?+
Increasingly yes. Major retailers, 3PLs and public sector buyers now require Cyber Essentials or Cyber Essentials Plus in tender packs. Even where it is not mandated, holding the certificate shortens supplier questionnaires from weeks to days and reduces cyber insurance premiums.
What happens if customer delivery data is compromised?+
You have a UK GDPR notification clock of 72 hours, contractual breach notices to issue to every affected customer, and a high probability of an ICO investigation. The commercial consequence is usually worse than the regulatory one: retailers and 3PLs review carriers quarterly and a public incident frequently leads to quiet de-listing at the next review.
How long does a cybersecurity assessment take?+
A DefendVista risk assessment for a transport or logistics SME runs across 5 to 10 working days with no disruption to dispatch or warehouse operations. You receive a board-ready risk register, a 90-day remediation plan and answers to the questions your insurer and biggest customers are already asking.
What cyber insurance requirements should SMEs meet?+
UK cyber insurers now expect multi-factor authentication on email and admin, endpoint detection and response on every device, tested offline or immutable backups, a documented incident plan, DMARC on outbound email and evidence of staff awareness training. Missing any of these can lead to refused claims, premium spikes or refused renewal.
How often should backups be tested?+
Critical operational systems, including the transport management system, warehouse management system and finance ledger, should be restore-tested at least quarterly. Annual testing is the absolute minimum. Backups that have never been restored should be assumed not to work.
Can a small transport company be targeted by ransomware?+
Yes. UK SME hauliers and logistics operators are deliberately targeted because attackers know a parked fleet is expensive within hours, which raises the chance of a ransom being paid. Most attacks start with a routine phishing email, not a sophisticated nation-state campaign.